Update June 27, 2020
We have now opened back up full staff in the following departments:
2. Quality Control
What this means for you as our customers;
First and foremost, We would like to thank you for your patience during these last few months as the world shut down to combat COVID-19. These were very trying times for all of us.
Now that we are opening up full staff again, we are getting caught up on orders that we were behind in first. You will start seeing multiple packages sent out to you as your products come out of quality control. (We ship out as production and QC are complete - we will not be holding orders for complete fulfillment)
Turn times will slowly be getting back to a normal schedule and orders will be fulfilled in our normal time frames.
Thank you for your loyalty, patience and understanding during the most difficult time we have all had to face.
We wish you luck, prosperity and good health in your ventures.
The TASH Team
As we continue to monitor the COVID-19 outbreak, we wanted to reach out and let you know how TASH Cosmetics is handling this unprecedented situation.
As always, we are committed to serving our customers, while at the same time ensuring the health and wellness of our employees. With the incredible speed at which things are changing around us, we are continually adapting our operations and business.
We are taking PRO-ACTIVE steps to ensure employee and customer safety at the highest levels. TASH Cosmetics website is open for business. At this time, no one knows how severe this outbreak will be. Given this uncertainty, we are taking proactive steps to address a number of business concerns. First and foremost, we are maintaining a safe workplace and are adopting practices to protect the health of our employees and reduce the transmission of communicable disease in the workplace. Employees are have been instructed the following:
- Stay home when sick
- Wash hands frequently with warm, soapy water for at least 20 seconds
- Cover mouths with tissues whenever sneezing, and discard used tissues in the trash
- Avoid people who are sick with respiratory symptoms
- Clean frequently touched surfaces
While we are doing what we can to protect the health of our internal employees to minimize business disruptions, there may be external factors that are outside of our control. We are continuing to monitor this situation closely but we have already observed some delays with our raw material suppliers as well as delays with some of our boxing and shipping carriers. We are working proactively with our vendors to try and minimize customer impact and will continue to provide updates as we receive them.
Customer Service Representatives and Account Managers are currently working from home. If you need to contact our customer service department, please email them at firstname.lastname@example.org Or you can chat with them online.
Production and Quality Control Shifts will be staggered to ensure that employees are at least 12 ft away from each other (which is twice the distance the CDC suggests). All delivery personnel are restricted to our loading dock area only. All meetings scheduled with outside sales people are temporarily cancelled. What this means for you as our customers: Production and shipping times will unfortunately be a bit delayed. We are trying our best to ensure safety while still still getting products out in a timely manner and remaining open to serve you, however, with that said we are currently working at half staff right now. We do apologize for any delays in production and shipping or any inconvenience this will/may cause you. Rest assured, we are working hard for you!
We understand the growing concerns surrounding Coronavirus (COVID-19). We want you to know that the safety of our employees and continuing operations for our customers is our top concerns during this very fluid time. Should you have additional questions, please reach out to your sales associate or account manager.
Stay Safe and Healthy!
The TASH Team