Shipping and Returns Policy

Shipping/Delivery Policy:

DELIVERY/SHIPPING POLICY: Priority Mail shipping (within the continental US) International shipping outside the continental US. Orders that do not meet the minimum of 50 pieces for discounted shipping rate will be charged normal current time shipping prices. We do not pay duties, taxes and tariffs enforced on imported goods for out of country shipping. 

Our business hours for processing orders is Monday through Friday, 8am-5pm Pacific Standard Time, excluding holidays. Any orders submitted on Saturday and Sunday will be processed on the following business day. Please allow up to 2 full business days for your order to be processed.

Additional Shipping Information:

Private Label takes approx.4-6 weeks due to the fact that we have to first make the plate for your logo to hot stamp the product and next make the actual  product, second hot stamp the product and package, third send it through our quality control department, then prepare for shipping. Typically, we get it done faster, however we allow ourselves that time frame due to orders in que, busy season, and quality control.

Unfortunately, this takes time. We know that your order is important to you and that you want it as soon as possible so we do our best to get things done in a timely manner If you have an order that needs to be processed and prepared right away we can expedite your order, however there is a $150.00 rush order fee and this must be discussed before your purchase, it can not be added mid production. This fee ONLY shaves time off shipping NOT production.

If you are purchasing a no logo no label product, the time frame is approx. 2-3 weeks due to the fact that we still have to go through the same procedures minus creating the plate for your logo and hot stamping. We have strict policies on QC (quality control) and this step can not be rushed or skipped. This ensures your product will arrive to you Fresh and Fabulous! If it's from our line, typically 2-3 days. 

We typically use Priority Mail to ship out your products. Your products will ship out in the order they come out of Quality Control. What does this mean for you? It means you may receive a partial shipment of your order and then a few days later receive the remaining part of your order. We do not hold orders for complete shipment. As mentioned above due to the nature of our ingredients (most plant based, vegan and cruelty free) and the fact that we do not store products in a warehouse, you may be getting several packages from us. 

 

Return, Refund, And Exchange Policy:

Returns and Exchanges are only allowed on UNOPENED products purchased through www.TASHCosmetics.com, and only within 14 days of original purchase date.

Refunds are issued for original purchase price, less original shipping cost and restock fee.

For products NOT purchased through www.TASHCosmetics.com, please contact the original place of purchase for a refund or exchange.

 

Cancellation Policy: 

Our order fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. We will begin to process your order immediately after you click the Submit Order button. Therefore, your order CANNOT BE CANCELLED OR MODIFIED in any way once it has been submitted.

At TASH Cosmetics your satisfaction is our number one priority!  Our prices are very competitive and very fair - With that said we Only offer refunds or exchanges for damaged items - Not for buyers remorse, No label, Private Label or Custom orders at all - unfortunately. Please select your items carefully.

All returns for damaged items must be filled within 14 days of receiving and inspecting your package. Anything after 14 days is considered to be a false claim. 14 days is ample time for you to inspect your products. Any issues must be reported directly to our customer service department or your account manager. 

 

RETURN / EXCHANGE FOR DAMAGED ITEMS:

How long will it take to receive a credit for my returned items?
Once received, returns are processed within 7–10 business days. The time to post a credit to your account can vary and is determined by the issuing bank. Please contact the issuing bank for details.

When I exchange an item, there are two transactions on my credit card. Can you explain?

When an exchange is requested, it is completed in two steps:
1) A credit is issued for the item(s) returned.
2) A new order is processed for the item(s) requested in exchange.
Two transactions will be posted to your account; a credit for the returned item(s) and one charge for the item(s) requested in exchange. Please note that billing for the exchange item is subject to payment authorization and once authorized, it will post immediately to your account. While both the credit transaction and the billing transaction for the exchange occur simultaneously, it may take longer for the credit to post to your account depending upon the bank’s processing times for credits.

 

I ordered/received the wrong product. Can I return it?
We do not offer refunds for buyers remorse so please select and buy your items carefully. If an item was sent by mistake in the wrong shade or color and it was our mistake - let's face it were only human and once in a great while a mistake can happen. Please contact us and we will issue you an RAN number to return any " Oops" items.

My item arrived damaged. What should I do?
If you received damaged merchandise, please retain the box, packaging and all contents and contact us as for assistance. We do ask for photos of the damages to determine if the damage was caused during shipping so please be prepared to send photos of the damage. When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however if damage occurred to the item(s) in your shipment, please retain the box, the packing materials and items inside and contact us as soon as possible.

 

Policy Changes:

We reserve the right to change our policies and promotional terms at any time, and without prior notice.