At TASH Cosmetics your satisfaction is our number one priority! Our prices are very competitive and very fair - With that said we Only offer refunds or exchanges for damaged items - Not for buyers remorse, No label, Private Label or Custom orders at all - unfortunately. Please select your items carefully.
All returns for damaged items must be filled within 14 days of receiving and inspecting your package. Anything after 14 days is considered to be a false claim. 14 days is ample time for you to inspect your products. Any issues must be reported directly to our customer service department or your account manager.
RETURN / EXCHANGE FOR DAMAGED ITEMS:
How long will it take to receive a credit for my returned items?
Once received, returns are processed within 7–10 business days. The time to post a credit to your account can vary and is determined by the issuing bank. Please contact the issuing bank for details.
When I exchange an item, there are two transactions on my credit card. Can you explain?
When an exchange is requested, it is completed in two steps:
1) A credit is issued for the item(s) returned.
2) A new order is processed for the item(s) requested in exchange.
Two transactions will be posted to your account; a credit for the returned item(s) and one charge for the item(s) requested in exchange. Please note that billing for the exchange item is subject to payment authorization and once authorized, it will post immediately to your account. While both the credit transaction and the billing transaction for the exchange occur simultaneously, it may take longer for the credit to post to your account depending upon the bank’s processing times for credits.
I used PayPal to make my purchase. Can I exchange my damaged order?
Yes. If you would like to make an exchange, email us or chat with us and we will provide you with options. Due to how PayPal is structured, we are unable to process exchanges directly with your PayPal account.
I ordered/received the wrong product. Can I return it?
We do not offer refunds for buyers remorse so please select and buy your items carefully. If an item was sent by mistake in the wrong shade or color and it was our mistake - let's face it were only human and once in a great while a mistake can happen. Please contact us and we will issue you an RAN number to return any " Oops" items.
My item arrived damaged. What should I do?
If you received damaged merchandise, please retain the box, packaging and all contents and contact us as for assistance. We do ask for photos of the damages to determine if the damage was caused during shipping so please be prepared to send photos of the damage. When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however if damage occurred to the item(s) in your shipment, please retain the box, the packing materials and items inside and contact us as soon as possible.