Shipping and Returns
Shipping
Private Label takes approx.4-6 weeks due to the fact that we have to first make the plate for your logo to hot stamp the product and next make the actual product, second hot stamp the product and package, third send it through our quality control department, then prepare for shipping. Typically, we get it done faster, however we allow ourselves that time frame due to orders in que, busy season, and quality control.
Unfortunately, this takes time. We know that your order is important to you and that you want it as soon as possible so we do our best to get things done in a timely manner If you have an order that needs to be processed and prepared right away we can expedite your order, however there is a $150.00 rush order fee and this must be discussed before your purchase, it can not be added mid production. This fee ONLY shaves time off shipping NOT production.
If you are purchasing a no logo no label product, the time frame is approx. 2-3 weeks due to the fact that we still have to go through the same procedures minus creating the plate for your logo and hot stamping. We have strict policies on QC (quality control) and this step can not be rushed or skipped. This ensures your product will arrive to you Fresh and Fabulous! If it's from our line, typically 2-3 days.
We typically use Priority Mail to ship out your products. Your products will ship out in the order they come out of Quality Control. What does this mean for you? It means you may receive a partial shipment of your order and then a few days later receive the remaining part of your order. We do not hold orders for complete shipment. As mentioned above due to the nature of our ingredients (most plant based, vegan and cruelty free) and the fact that we do not store products in a warehouse, you may be getting several packages from us.
RETURNS
At TASH Cosmetics your satisfaction is our number one priority! Our prices are very competitive and very fair - With that said we Only offer refunds or exchanges for damaged items - Not for buyers remorse, No label, Private Label or Custom orders at all - unfortunately. Please select your items carefully.
All returns for damaged items must be filled within 3 days of receiving and inspecting your package. Anything after 3 days is considered to be a false claim. 3 days is ample time for you to inspect your products. Any issues must be reported directly to our customer service department or your account manager.
RETURN / EXCHANGE FOR DAMAGED ITEMS:
How long will it take to receive a credit for my returned items?
Once received, returns are processed within 7–10 business days. The time to post a credit to your account can vary and is determined by the issuing bank. Please contact the issuing bank for details.
When I exchange an item, there are two transactions on my credit card. Can you explain?
When an exchange is requested, it is completed in two steps:
1) A credit is issued for the item(s) returned.
2) A new order is processed for the item(s) requested in exchange.
Two transactions will be posted to your account; a credit for the returned item(s) and one charge for the item(s) requested in exchange. Please note that billing for the exchange item is subject to payment authorization and once authorized, it will post immediately to your account. While both the credit transaction and the billing transaction for the exchange occur simultaneously, it may take longer for the credit to post to your account depending upon the bank’s processing times for credits.
I used PayPal to make my purchase. Can I exchange my damaged order?
Yes. If you would like to make an exchange, email us or chat with us and we will provide you with options. Due to how PayPal is structured, we are unable to process exchanges directly with your PayPal account.
I ordered/received the wrong product. Can I return it?
We do not offer refunds for buyers remorse so please select and buy your items carefully. If an item was sent by mistake in the wrong shade or color and it was our mistake - let's face it were only human and once in a great while a mistake can happen. Please contact us and we will issue you an RAN number to return any " Oops" items.
My item arrived damaged. What should I do?
If you received damaged merchandise, please retain the box, packaging and all contents and contact us as for assistance. We do ask for photos of the damages to determine if the damage was caused during shipping so please be prepared to send photos of the damage. When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however if damage occurred to the item(s) in your shipment, please retain the box, the packing materials and items inside and contact us as soon as possible. Support@tashcosmetics.com
