Are your products cruelty free?
Absolutely! We love our furry friends as much as you do so we made sure our products are not tested on animals. We use alternative formulas when needed, plant based and botanical, we do not use animal byproducts nor do we test on our on furry little friends! Only friends and family :-)
I have an Idea of a product I really want to make, can you create this product for me?
Absolutely! This considered Custom Manufacturing. We do it all of the time for the bigger companies who want a product unique to their own brand. Send us an email and we'll chat!
Are there minimum requirements to purchase at TASH Cosmetics?
Yes there is. As with any private label company, we have certain policies and procedures set in place to ensure everyone is successful with a smooth transaction. With that being said, our minimums are as follows:
No logo no label sample products: MQO 12 pcs
Private label bulk no logo: MQO 50-100 pcs (VIP discount applies)
Private Label w/logo: MQO 50-100 pcs (VIP discount applies)
Custom Manufacturing: MQO 1000-2000 pcs and up (VIP discount applies)
Can you print my logo in full color or is this considered Custom Manufacturing?
Yes! We can print in full color. It does cost more to print in full color than in our normal basic black, white, pink, blue, green, gold, well you get the idea! Example: if you are ordering a DIY palette, or even a pre filled palette, absolutely we can print a full color picture or word logo on to that palette for you. The plate fee will still apply and be the same, however the printing fee will be different. If you would like more information on full scale printing or photo printing on palettes please sent us an email and we will be happy to discuss this with you further.
Can I name my eyeshadows in my palette?
Yes! We encourage you to be as creative, unique and different as you want ot be. This si what will set you apart from others and really make your brand stand out.
What is your restocking fee policy:
We do not accept returns, issue refunds or exchanges based on change of mind or buyers remorse. Under extenuating circumstances at our discretion on a case by case basis, should a refund or cancellation be accepted by our management team, a restocking fee of 50% will be applied. Please be sure of what you are ordering before placing an order. This is how we keep our pricing competitive with others.
If on our end the package shows that it was delivered and you still don't have it, you will need to file a lost package claim with your local postal service. We will not do that for you. We will however send you any proof that you need to show it states delivered so that you can file your claim. If the packages does not show delivered yet and it is simply lost, we will file a claim for you on your behalf.
What payment options do you accept?
We accept all major credit cards such as Visa, MasterCard, American Express, and Discover. You can also pay using PayPal. NOW you can finance it! We have teamed up with Afterpay, Quad Pay and Sezzle! Did we leave anything out?
How do I contact Customer Service?
We’re always here to help! Drop us a message at firstname.lastname@example.org or reach out to us using the Contact Us form on our website. We also have chat on our website where you can talk to a live TASH representative.
Where does TASH ship to?
Currently we ship to all 50 states in the US —We are also opening up to international shipping slowly but surely! Give it a try, if your country is on our list it will let you order. You order, we deliver!
Do you ship internationally?
We recently just opened up to international shipping and are working on expanding now. Don't worry! We won’t keep you waiting for too long.
Do I need to pay sales tax?
Unfortunately, yes. If applicable in your state.
How can I track my order?
We’re glad you asked. Simply click on the Track Your Order button in the shipping confirmation email we sent or enter the tracking number provided in the email on USPS or UPS to keep up with the package’s journey.
What is your return policy?
All sales are final on www.TASHCosmetics.com. We appreciate your understanding as we’re trying to bring high quality products to you while keeping them affordable. But we’ll gladly replace an item if it comes damaged in the package.(just contact us) We will need proof of the damaged item via pictures, etc. We do not offer change of mind refunds or exchanges. There is a 50% restocking fee.
My items are damaged. What should I do?
Oh no, sorry to hear that! Please shoot us an email at email@example.com with your order number, the damaged item(s), and a few photos showing the damages. We will do our best to correct this for you ASAP after the claim is verified.
How are shipping rates calculated?
No one likes the math when it comes to shipping so we want to keep it simple for you. All orders are charged shipping based on weight, not based on a flat rate. That way you don't pay extra if your item weight is under. You only pay for what you buy!. Easy enough?
Can we use your descriptions and pictures from your website for our PL products?
While you can use them, we encourage you to take your own pictures and make your own descriptions minus the directions and ingredients because those will always be the same.
Do you have any promo codes?
Sign up for our email newsletter or follow us on social media (@tashcosmetics) for all the exciting news and promotions! Did we mention we offer $5 off if you join our email list now?
Can I get a discount?
Absolutely! We all love to save a buck or two! So basically when you order off the website no label/no logo our prices are pretty firm. However, you can get an ambassador code off our instagram and save a little cash there, OR you can hot stamp your products - where you qualify for our VIP discount which is a huge saving off each product because it is considered buying in bulk. Remember the more you buy the more you $ave!
Did you receive my order?
Thank you for placing your order! We’ll send you an order confirmation email if it has been received successfully. Also expect to get a shipping confirmation from us once your order is on the way. Still not sure? Drop us a line at firstname.lastname@example.org with the email address you used to place your order and we’ll look it up for you.
When will my order ship?
Can’t wait, right? We try our best to fulfill every order so you can get playful with our products as early as possible. Usually it takes 1-2 business days for us to process your order. Once the order is processed it goes into production and then quality control and then it is in line for shipping! Feel free to track its journey on USPS or UPS.
What should I do if a product is out of stock?
Yikes! Apologies - we do sell out quickly on some of our more popular items. You can sign up on the product page to be notified once it’s back in stock. In the meantime, we’re on it!
How long does it take for Private Label?
Private Label takes approx.4-6 weeks due to the fact that we have to first make the plate for your logo to hot stamp the product and next make the actual product, second hot stamp the product and package the product, third send it through our quality control department, then prepare for shipping. Unfortunately, this takes time. We know that your order is important to you and that you want it as soon as possible so we do our best to get things done in a timely manner If you have an order that needs to be processed right away we can expedite your order, however there is a $150.00 rush order fee. If you are purchasing a no logo no label product, the time frame is approx. 2-3 weeks due to we have to go through the same procedures minus creating the plate for your logo and hot stamping. (During busy season wait times can be longer-we encourage you to plan ahead during these times) We have strict policies on QC (quality control) and this step can not be rushed or skipped. This ensures your product will arrive to you Fresh and Fabulous!
I need help with mock up's for my website can you help me?
Absolutely. Just send us an email and we will create mockups for you. (please note there is an additional time fee for creating mockups. If you purchase 50pcs w/logo this is part of your VIP package and will be done for free.
I need help with creating a logo, can you help me?
Absolutely! We have an on site graphic designer who will be happy to help you create a fabulous logo for your brand. (please not there is a $75.00 an hour fee for our graphic designer)
Can I have my logo Hot Stamped on the boxes as well as the product?
Sure! 98% of our products come with boxes. However there is a small portion of our products that do not come with boxes yet. We are in the process of adding boxes to these products and anticipate this to be done with in a few months. The products that do not have boxes will have this information on the listing that way you can make up your mind if this is suitable for you and if you would like to order boxes separately for these particular products.
I still need help!
Got any other burning questions? Email us at email@example.com and let us know. We’ll get back to you real soon! We promise!
It all began with a little girls dream...
The TASH Team.