How To Order Samples
At TASH Cosmetics Private Label our normal practice/policy is that our samples are sold in minimums of just 12 pcs and come with no logo no label where you can test them out, send them to reviewers, friends, family or add your own logo to them for resell. Keep in kind our samples are full retail size products. We try not to deviate from our policy often because it is not cost effective to you as the customer, and to us as a business. our MQO (minimum quantity order) is 12 pieces. This means 12 pieces of one product under one listing. You can mix and match color shades if the product offers that as a choice in order to have a variety but in your shopping cart when you checkout the total must meet our MQO requirement.
That being said, we understand that there maybe occasions you will want to try 1 or 2 pcs of multiple products and we want to be able to accommodate you as a valued customer. Unfortunately this option is not available for self checkout on our website. In order to try/sample products you must email your account manager who will then create you an invoice for the products. If you do not have an account manager you can email us at email@example.com and we can send you an invoice for the samples. It is also important to mention, our samples are not tiny testers. They are full retail size products with the exception of some of our skincare lines which can not be samples in just one piece. (Sorry!)
Now, we also have our own brand that we sell on our website as well as at Walmart. If there is a product you wish to sample, we ask that you check our retail side and purchase the sample from there as there are no minimum requirements or additional sample fees on our retail side. If it is a product that we do not have on our retail you can request an invoice for that sample, however there will be a sample fee assed in the invoice. This is due to the fact that we have to breakup 12pc collections, products, packaging and ingredients to create the lesser sample for you.
Here are the steps to take to order samples:
1. Customer Account:
You must create a customer account with TASH Cosmetics prior to ordering samples. Your account MUST include your full shipping address and contact information.
2. Product Links:
Remember to check our retail side first. If the product is not sold on our retail side you will need to send an EXACT link to the product/products you wish to sample. You must also send us the exact shades and quantities you want for each product so that we can send you an accurate invoice.
3. Samples Sizes:
Our samples are full retail size products not tiny testers. So if you do not order 12 pieces - 1 product which is our company policy minimum, and choose to order 1 piece of several different products, there will be a $50.00 sample fee assessed. This is because our products are made to order with limited stock. If we have to break up packaging or ingredients to make single samples this can be quite costly for us a company that produces large scale orders. We also have minimums we have to meet with both our ingredient supplier and our packaging supplier.
4. Sample Invoices:
Our samples invoices that we send out are only good for 48 hours and then they auto delete from our system as to not clog up our order process. Please be mindful of this when ordering samples and be prepared to make your purchase. Typically you will get an "oops" did you forget, reminder. However that is not always the case.
5. Sample Fulfillment:
We will try our best to send you the exact product you ask for when ordering samples. With that said, we do not always have on hand an exact match to your product order. In most cases we will swamp out the color shade and or packaging for a similar one for that order. The only way to ensure you get exactly what you want is to place a regular 12 piece no logo no label order. Ordering a sample does not mean you are going to get that exact sample. EXAMPLE: Meaning, lip gloss diamond blind shade #21. If we do not have that particular shade, we will not make a full batch for one order as we do not leave product sitting on a shelf waiting to be purchased. (This ensures the longevity of it's shelf life) We may instead send you that same product line with shade # 23 which is very similar. Or different packaging that is similar with that same shade. Example: DIY lip gloss. When ordering samples you can test quality of product but it may not be in one of case options that we have available for full orders. Samples are not made for you to resale. Sample are made for you test quality of product.
It is very important that you understand this when ordering and we assume once you have placed your order that you have done your due diligence and read through this page in its entirety for complete knowledge and understanding. While we always try to complete each sample order with exact product, it does not always happen as mentioned above.
6. Custom Items:
We do have some custom items that are not available to sample just one piece. We do apologize for any inconvenience this may cause, but these items will need to be purchased in their 12 pc MQO requirement. Most of the items in this category fall inline with Skincare and not cosmetics. Such as face masks, some face washes, anti aging, elite skincare line, etc. When in doubt, ask your account manager.
7. Sample Time Frame:
We do not skip any steps in any of our policies just because it is only 1 piece or 5 pieces. We do not skip steps when ordering any quantity large or small. Everything that leaves our store goes through the same process.
A. Order created
B. Order processed
C. Order in production
D. Order in quality control/pre-shipment
E. Order inline for shipping-notification sent to customer
Please be patient and give us the allotted time frame to fulfill your sample order just as we would do a regular 12 piece no logo order. If you can not wait for your order, please do not place your order. We are sorry to have to say that but we have had customers place sample orders in which they expected to get the order with in 2 days just because it was a sample order and unfortunately that is just not the case or the process.
To order samples please email us at firstname.lastname@example.org If we see that you have an account manager we will send your request to them to invoice and process.