TASH Cosmetics Private Label has silently been building brands of all sizes since 1962 and we are excited to work with you!  We are a full service manufacturer. We work with MUA's, start up brands and major brands in Sephora, ULTA, QVC, and everything in between. It is very "Important" you read these policies in their entirety.  It is your responsibility as the buyer and company to make sure you do your due diligence and fully understand our Private Label practices before making your purchase. It may seem like a lot to go through, but will benefit you in the end. Knowledge is power! 

 

How does the process work and what are our policies?

-Create an account (no code needed)

-Order your product selection via the computer system or through direct invoice via your account manager

-The product goes into processing (1-2 days)

-The product goes into production (2-3 weeks no label products and 4-6 weeks hot stamped products)

-The product goes into printing (if it is required)

-The product goes into a 3rd party Quality Control department (all orders)

-The product is in line for shipping (pre shipment label printed)

-The product ships out (notifications are sent via computer system with tracking information)

Products are typically shipped priority 2-day mail, however if you pay for a cheaper shipping method that is what we will use to ship your products to you.

Please note; paying for 2 day priority mail shipping does not account for production time. It takes 2-3 weeks for processing, production and quality control, and finally shipping. (This is for no logo products) When the product is finished it is shipped in the manner in which you select at checkout and you are notified of the tracking number.

MQO-Minimum Quantity Order Requirements: 

12 pieces-no logo: Comes blank for you to add your own. Almost all of our sample cosmetics come with boxes, most skincare does not. You will need to read each description carefully to find out if what you are purchasing comes with a box or not. If they the product you want does not come with a box and you want a box we can make you one for an addition fee. Inquire at info@tashcosmetics.com

50-100 pieces with logo:  We will add your logo to product and box. 

Mixed Samples: If you want to try one or two or 10 items of all different sorts, this can be done by contacting your account manager or sending and email to info@tashcosmetics.com  There is a $25.00 sample fee. 

Returns:

We do not offer refunds or returns for buyers remorse so please select and buy your items carefully. If an item was sent by mistake in the wrong shade or color and it was our mistake - let's face it were only human and once in a great while a mistake can happen. Please contact us and we will issue you an RAN number to return any " Oops" items. Also please note, due to the different variations in computer monitors, the colors may look a little different to you in person than they do on the monitor. This is normal and not a mistake.  Returns and Refunds MUST be submitted for approval within 14 days of your purchase to be considered. 

Approved Logos:

If you request to approve your logo prior to printing, we will show you what the logo placement will look like. Your account will be noted that you requested this prior to printing. If you do not request it your account will be noted that you did not request logo approval prior to printing. Once you approve the logo, that is it. It is finalized and cannot be changed. So make sure you have everything you want on your packaging prior to production. If you approve your logo and placement mock up and then decide you do not like it there is nothing we can do to change it once it goes into production. If you do not request prior to printing approval, we will not contact you to show you the logo and will send it directly to print. We do keep record of the approvals and non approvals and it is considered a permanent part of your account file.  

My item arrived damaged. What should I do?

If you received damaged merchandise, please retain the box, packaging and all contents and contact your account manager for assistance. We do ask for photos of the damages to determine if the damage was caused during shipping so please be prepared to send photos of the damage, the box, the packing materials and items inside and contact us as soon as possible. Returns and Refunds MUST be submitted to us within 14 days of your purchase to be considered.

What is your restocking fee policy:

We do not accept returns, issue refunds or exchanges based on change of mind or buyers remorse. Under extenuating circumstances at our discretion on a case by case basis, should a refund or cancellation be accepted by our management team, a restocking fee of 50% will be applied. Please be sure of what you are ordering before placing an order. This is how we keep our pricing competitive with others. 

All sales are final:

*Please note, private label, custom orders and no label orders are non refundable. All sales are final. We do not accept returns, issue refunds or exchanges based on change of mind or buyers remorse. Under extenuating circumstances at our discretion on a case by case basis, should a refund or cancellation be accepted by our management team, a restocking fee of 50% will be applied. Please be sure of what you are ordering before placing an order. This is how we keep our pricing competitive with others. 

 

At TASH Cosmetics your satisfaction is our number one priority!  Our prices are very competitive and very fair - With that said we Only offer refunds or exchanges for damaged items - Not for buyers remorse, No label, Private Label or Custom orders - unfortunately. Please select your items carefully.

I ordered/received the wrong product. Can I return it?

We do not offer refunds for buyers remorse so please select and buy your items carefully. If an item was sent by mistake in the wrong shade or color and it was our mistake - let's face it were only human and once in a great while a mistake can happen. Please contact us and we will issue you an RAN number to return any " Oops" items. Returns and Refunds MUST be submitted for approval within 14 days of your purchase to be considered.

 

Legalities:

Even though we do not anticipate it, things can happen and things can come up. Were cautious and realistic all at the same time. We do have a legal team with business attorneys that handle all of our legal disclosures, legal contracts and any legal issues that may arise. All problems and resolutions would be addressed by our legal team-If needed.

We look forward to working with you and turning your vision into a reality!